Introduction

Welcome to City2CityRide. By accessing or using our services, you agree to be bound by these Terms and Conditions. These terms outline the legal obligations and rights between City2CityRide (referred to as "we," "our," or "us") and its users (referred to as "you," "your," or "user"). Our operations comply with UAE laws and regulations, ensuring clarity and fairness in all interactions. Please read this document carefully before using our platform.

Eligibility to Use Our Services

1. Minimum Age Requirement:

You must be at least 18 years old to create an account and use our services. For minors using our platform, parental or guardian consent is mandatory.

2. Compliance with UAE Laws:

Users are expected to follow UAE road safety and public behavior laws while using our services. Any misuse or illegal activities will result in immediate suspension of service and may be reported to authorities.

3. Account Responsibility:

You are responsible for maintaining the confidentiality of your account credentials. All activity under your account is deemed your responsibility, so ensure your credentials are secure.

Using City2CityRide Services

1. Booking Process:

Users can book rides, rentals, or additional services through the app/portal. Confirmations are sent via the registered contact details.

Ensure accuracy in pickup and drop-off locations to avoid delays or cancellations.

2. Payment Terms:

Payments must be completed before or immediately after the service. We accept major credit cards, debit cards, and in-app wallet systems.

In case of payment failure, you will be notified and required to resolve the issue within 48 hours.

3. Cancellations and Refunds:

Cancellation policies vary by service. Full refunds are provided for cancellations made within the specified time frame, as mentioned during booking. Late cancellations and no show may incur charges.

Refund processing may take up to 7-10 business days, depending on your payment method

Obligations of City2CityRide

1. Quality Assurance:

We are committed to providing well-maintained vehicles, licensed drivers, and exceptional customer service.

Regular checks are conducted to ensure the quality and safety of our fleet.

2. Customer Support:

Our support team is available 24/7 to address any queries, concerns, or disputes. Reach out to us via email, phone, or the app's help section.

3. Transparency:

Pricing, surcharges, and additional fees are clearly displayed during booking. There are no hidden costs.

Prohibited Activities

1. Misuse of Services:

Users must not engage in activities that may disrupt or damage the platform, such as hacking, unauthorized data access, or reverse engineering.

2. Unlawful Behavior:

Illegal activities such as harassment, abuse, or the transportation of prohibited goods are strictly prohibited.

3. Driver and Passenger Conduct:

Mutual respect is mandatory. Verbal abuse, physical altercations, or any other form of misconduct will result in immediate account suspension.

Termination of Services

1. By City2CityRide:

We reserve the right to suspend or terminate your account if you breach these Terms and Conditions.

2. By User:

You may deactivate your account at any time. However, any pending bookings must be completed or canceled prior to deactivation.

Limitations of Liability

1. Service Interruptions:

While we strive for uninterrupted service, technical issues may occasionally occur. We are not liable for losses arising from such interruptions.

2. User Responsibility:

Users are responsible for their personal belongings during rides. City2CityRide is not liable for items lost or left behind.

Amendments to the Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Updates will be communicated via email and the app. Continued use of the platform signifies your acceptance of the revised terms.

Dispute Resolution

1. Mutual Negotiation:

In the event of a dispute, both parties agree to attempt resolution through mutual discussion within 14 days.

2. Legal Action:

If unresolved, disputes will be settled under the jurisdiction of the courts in Dubai.